Complaints & feedback

All feedback is appreciated and valued; indeed, we view it as an opportunity to improve our services to you.  You have the right to complain, without discrimination, and recriminations, and with assistance of interpreters and/or an advocate as required.

Complaints and feedback can be verbal or written.

LSHCC Inc uses a three tier complaints handling system as follows:

  • TIER 1:  FRONTLINE COMPLAINT HANDLING
    • Immediate low level resolution if possible
  • TIER 2:  INTERNAL REVIEW/INVESTIGATION
    • Referred to internal review and investigation if either not resolved or not delegated to resolve at Tier 1
  • TIER 3:  EXTERNAL REVIEW
    • Opportunity for complainant to apply for external review if not resolved at Tier 2

Notwithstanding the above, you have the right to escalate your complaint to a Committee member, or our funding bodies at any time if you are not satisfied with either the way the complaint is being handled, or the outcome.

Funding body:  FACS

Website:                                              www.facs.nsw.gov.au/about_us/contact_us

Phone:                                                 02 6841 1523

Interpreter:                                         phone 133 677

Funding body:  Albury City Council

Website:                                              www.alburycity.nsw.gov.au

Phone:                                                 02 6023 8111

NSW Ombudsman

Website:                                              www.ombo.nsw.gov.au

Phone:                                                 02 9286 1000

Interpreter                                          131 450

Deaf/hearing or speech impaired:     phone 1300 555 727 and ask for 02 9286 1000

Please download a feedback form here:

CLIENT FEEDBACK COMPLAINTS FORM.docx